Customer Service

In the last 13 years, Nova-Tech has grown professionally & had met the expectations of our precious ceramic customers. These years were the molding years that allowed us to reach new level of success & achievement. Today, we are capable of managing every need of customers wether it is technical support or any kind of cutomers services, we always take care our clients.


Based on the profound technology background, Nova-Tech set up the advanced and comprehensive customer service system. Sales and customer service networks have been established in the major ceramics manufacturing regions. It's our principle to provide the prompt and full time service to our customers. In addition, the training to customers has been carried out periodically to the customers to share the application technology.

We knew from the beginning that for our business to grow, the primary requirements would be…


Technical Knowledge

Since the proportion of every element in the raw material decides the quality of the finished goods, we undergo rigorous test before delivering the material and ensure that is matches & suites the needs of the customer.


Managerial Expertise

As a supplier, we ensure that homogeneousness of the goods, as we have to deliver the raw material multiple times. We understand the consistency of the supplied goods, as it is directly associated to the quality of the finished product.


Customer Satisfaction

Moreover, our customer service department helps us identifying customer needs and rectifies the difficulties. We believe that as a supplier, we are not the outsiders, but we are a part of their organization and we deliver as if we have to for our own selves.